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Senior Staff Software Engineer_Voice AI Agent Prompting

First seen · open on SmartRecruiters as of

$190,900–$334,100annualized + equitySanta Clara, CAFull-time

Design and ship agentic voice applications with production telephony, CTI, and CCaaS integrations.

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At a glance

Posted base pay

$191K–$334KAbove the median

Midpoint $263K · median $225K

The work

Builds what the customer runs

Balance Mostly building

Project stages

  1. Pre-sales (not covered)
  2. Proof of concept (not covered)
  3. Implementation
  4. Operations
Coding
Writes production code
Builds for
External customers
Level
Staff+
Role
Individual contributor

What they ask for

Experience

  • 10+ yearssoftware engineering
  • 2+ yearsdeploying contemporary AI solutions at customers

Background

  • Software engineering

Do you meet what the posting states?

The posting asks for 2+ years. How many do you have?

The posting reads as a staff-level role. What level are you at now?

The job is in Santa Clara, CA. Could you work there?

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Conditions

Location
Santa Clara, CA
Employment type
Full-time
Pay
Pay details

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

More like this

What you’ll do

  • Decompose call flows into autonomous steps, handoffs, retries, and escalation paths.
  • Author and maintain voice-agent instructions, prompts, guardrails, and tool descriptions.
  • Build automated evaluation, regression testing, and drift detection for non-deterministic voice behavior.
  • Monitor live-call quality and safety, and work directly with customers on deployed systems.

What you’ll bring

  • At least 10 years of software engineering experience and at least 2 years deploying contemporary AI solutions at customers.
  • Demonstrated experience shipping and operating production voice applications and AI-native voice-agent features.
  • Hands-on experience authoring agentic voice instructions and prompts and designing autonomous call workflows.
  • Experience building evaluation and testing for voice agents against live call traffic.

About ServiceNow

Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.

Public · 5000+ people

View posting at ServiceNow

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