$194,000–$266,000
Staff Software Engineer_
First seen · open on SmartRecruiters as of
$166,500–$291,400annualized + equitySanta Clara, CAFull-time
Staff Software Engineer responsible for designing, deploying, and operating the connectivity layer between customer telephony and CCaaS environments and ServiceNow Voice/CTI and Native Voice Controls.
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At a glance
Posted base pay
$167K–$291KLevel with the median
Midpoint $229K · median $225K
Median $225K
This job$167K–$291KStaff+ FDE postings388 postings · middle 50% of posted pay$197K–$262KThe work
Builds what the customer runs
Balance Mostly building
Project stages
- Pre-sales (not covered)
- Proof of concept (not covered)
- Implementation
- Operations
- Coding
- Writes production code
- Builds for
- External customers
- Level
- Staff+
- Role
- Technical lead
What they ask for
Experience
Background
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The posting asks for 2+ years. How many do you have?
The posting reads as a staff-level role. What level are you at now?
The job is in Santa Clara, CA. Could you work there?
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More like this
Forward Deployed Engineer, Team Lead
San Francisco, CA · New York, NYSan Francisco, CA +1Hybrid
$190,000–$270,000
$194,736.75–$265,613.9
What you’ll do
- Design and operate SIP, signaling, media, and event integrations for ServiceNow Voice
- Integrate and troubleshoot customer telephony and CCaaS environments across major providers
- Engineer call-path reliability, failover, observability, and graceful degradation
- Deploy directly in customer environments and resolve live connectivity issues
What you’ll bring
- 8+ years of production software engineering experience, including several years in telephony, CTI, or real-time communications
- Hands-on production experience integrating multiple CCaaS platforms using SIP, WebSocket, streaming media, and real-time audio interfaces
- Strong knowledge of SIP, RTP/SRTP, WebRTC, codecs, media gateways, latency, jitter, and packet loss
- Demonstrated technical leadership setting architecture, mentoring engineers, and driving cross-team decisions
About ServiceNow
Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.
Public · 5000+ people
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