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Senior Staff Product Success Architect

$171,900–$300,800annualized + equityRemote, hiring in CaliforniaFull-time

Own complex, escalated enterprise deployments, acquisition integrations, and high-stakes go-lives.

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At a glance

Posted base pay

$172K–$301KAbove the median

Midpoint $236K · median $225K

The work

Builds what the customer runs

Balance Mixed

Project stages

  1. Pre-sales (not covered)
  2. Proof of concept (not covered)
  3. Implementation
  4. Operations
Coding
Writes production code
Builds for
Both
Level
Staff+
Role
Technical lead

What they ask for

Experience

  • 8+ yearssoftware engineering

Background

  • Software engineering

Do you meet what the posting states?

The posting asks for 8+ years. How many do you have?

The posting reads as a staff-level role. What level are you at now?

The work is remote from the US. Can you work from the US?

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Conditions

Location
San Diego, CA
Work arrangement
Remote
Employment type
Full-time
Pay
Pay details

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

More like this

What you’ll do

  • Set the roadmap for GAIL tooling and infrastructure.
  • Define and maintain program-wide playbooks and quality standards.
  • Turn engagement patterns and escalations into process and tooling improvements.
  • Mentor engineers and rotators; translate field feedback into product and program improvements.

What you’ll bring

  • 8+ years of software engineering experience spanning enterprise product work and customer or field delivery.
  • Expert JavaScript coding ability and proficiency in Java, Python, or an equivalent language; proven production systems delivery.
  • Experience deploying and integrating AI features and GenAI models across customer environments.
  • Ability to build and scale shared infrastructure and platforms used by multiple teams.

About ServiceNow

Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.

Public · 5000+ people

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