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Forward Deployed AI Engineer, Delivery and Operations

Pay not postedUS · city not listedFull-time

Embeds with Delivery, Operations, and Engineering to redesign Sermo’s survey lifecycle around production AI agents, spanning vendor engagement, survey creation and translation, and fielding.

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At a glance

Posted base pay

Not posted

The work

Builds for teams inside the company

Balance Mostly building

Project stages

  1. Pre-sales (not covered)
  2. Proof of concept
  3. Implementation
  4. Operations

Travel Required, amount not stated

Coding
Writes production code
Builds for
Internal teams
Level
Senior
Role
Individual contributor

What they ask for

Experience

  • 5+ yearssoftware engineering
  • 2+ yearsbuilding and deploying AI-powered workflows, agents, or automation in production business environments

Background

  • Software engineering

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Conditions

Location
US · city not listed
Employment type
Full-time
Travel
Travel required, amount not stated

More like this

What you’ll do

  • Map survey workflows, handoffs, exceptions, approvals, and baseline performance.
  • Build agent-first workflows for vendor engagement, survey creation, translation, and fielding.
  • Integrate AI workflows with Sermo’s survey platforms, Salesforce, and automation tools.
  • Implement human approvals, review queues, guardrails, audit trails, and exception handling.

What you’ll bring

  • 5+ years of software engineering, including 2+ years deploying AI workflows or agents in production.
  • Demonstrated agent-first redesign of a real business workflow with measured results.
  • Hands-on LLM workflow experience, including extraction, classification, structured outputs, routing, and evaluation.
  • Production Python and at least one typed language, with integrations across CRMs, internal tools, APIs, and data systems.

About Sermo

Sermo connects verified healthcare professionals through peer communities and sells healthcare research and engagement services to industry clients.

View posting at Sermo

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