$250,000–$275,000
Senior Staff Software Engineer-Voice AI Agent Prompting
First seen · open on SmartRecruiters as of
$190,900–$334,100annualized + equitySanta Clara, CAFull-time
Build and ship production voice AI agents with CTI, CCaaS, and telephony integrations.
Free. Upload your resume once, see why each FDE role fits, and get introduced only when you say so.
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At a glance
Posted base pay
$191K–$334KAbove the median
Midpoint $263K · median $190K
Median $190K
This job$191K–$334KSenior FDE postings1,849 postings · middle 50% of posted pay$160K–$220KThe work
Builds what the customer runs
Balance Mostly building
Project stages
- Pre-sales (not covered)
- Proof of concept (not covered)
- Implementation
- Operations
- Coding
- Writes production code
- Builds for
- External customers
- Level
- Senior
- Role
- Individual contributor
What they ask for
Experience
Background
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The posting asks for 2+ years. How many do you have?
The posting reads as a senior role. What level are you at now?
The job is in Santa Clara, CA. Could you work there?
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What you’ll do
- Design autonomous call workflows with human handoffs, retries, escalation, and confirmation controls.
- Author, version, and evaluate agent instructions, prompts, guardrails, and tool descriptions.
- Build automated evaluation, regression, drift-detection, and adversarial testing for live voice behavior.
- Deploy forward with customers and own live-call quality, safety, reliability, and observability.
What you’ll bring
- 10+ years of software engineering experience, including 2+ years deploying contemporary AI solutions at customers.
- Demonstrated experience shipping and operating production voice applications and AI-native voice agent features.
- Hands-on expertise in telephony, speech recognition and synthesis, streaming audio, barge-in, and turn-taking.
- Experience with agent orchestration, tool/function calling, grounding, structured outputs, and autonomous workflows.
About ServiceNow
Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations.
Public · 5000+ people
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